Case Details

The Challenge

Toshiba Singapore faced several inefficiencies and delays in their Warehouse and Delivery Management process due to manual interventions and dependency on human effort. The key challenges included:

1. Order Retrieval:
   FTEs (Full-Time Employees) manually logged into the orders portal to retrieve order details, which was time-consuming.
2. Pick Slip Generation:
   FTEs printed Pick Slips to alert warehouse staff for packing items, leading to delays and lack of automation in the process.
3. Package Scanning:
   FTEs recorded package details like dimensions and weight and completed the scanning process, which added to the processing time.
4. Shipment Creation:
   FTEs manually created shipments in logistics portals (DHL/UPS) and updated the warehouse application with on-hand stock details. This required constant monitoring and was prone to delays.
5. Manual Process Dependency:
   The entire process relied heavily on manual input, which was slow, error-prone, and led to operational inefficiencies.

Business Applications: TGCS Web Application, DHL Web Application

RPA Tool: Microsoft Power Automate

Our Solution

To streamline and optimize the Warehouse and Delivery Management process, we implemented an RPA-based automated solution:

1. Bots automatically logged into the orders portal every 10 minutes during shift hours to retrieve order details.
2. Bots printed Pick Slips, Invoices, Delivery Orders (DO), and Overpack details for warehouse staff, eliminating the need for manual intervention.

1. Bots extracted dimensions and weight details from the scanning portal.
2. Shipments were automatically created in DHL/UPS portals, and waybills were printed for each package, ensuring faster processing.

1. Bots updated the warehouse application with accurate on-hand stock details, providing real-time inventory visibility and reducing stock discrepancies.